Celebrate Together Every Moment With Love

Privacy policy

Last Updated: 21/06/2026

At Giftswalla Australia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, or interact with us.

Information We Collect

When you place an order, contact us, or use our website, we may collect the following personal information:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order and transaction details

  • Any information you provide through contact forms, emails, or customer support enquiries

Payment information is processed securely through trusted third-party payment providers. We do not store credit card or payment card information on our systems.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery and provide shipping updates

  • Respond to enquiries and customer support requests

  • Improve our products, services, and website experience

  • Maintain business records and comply with legal obligations

  • Send promotional offers, newsletters, and marketing communications where you have chosen to receive them

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

Payment Security

All transactions are processed through secure and encrypted payment gateways. Giftswalla Australia does not store sensitive payment information, including credit card details.

Sharing of Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Delivery and logistics providers for order fulfilment

  • Payment gateway and payment processing providers

  • Technology and website service providers

  • Professional advisers or authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality and performance

  • Analyse website traffic and visitor behaviour

  • Enhance your browsing experience

  • Remember your preferences

You may disable cookies through your browser settings; however, some website features may not function correctly as a result.

Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically through our website systems, email services, and trusted third-party providers that assist in operating our business.

Overseas Disclosure

Some of our third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.

Children’s Privacy

Our products are intended to be purchased by adults. We do not knowingly collect personal information directly from children.

Your Rights

Subject to applicable laws, you may request:

  • Access to the personal information we hold about you

  • Correction of inaccurate or incomplete information

  • Deletion of your personal information where appropriate

  • Information about how your personal information is used

To make a privacy-related request, please contact us using the details below.

Privacy Complaints

If you believe your privacy has been affected or you have concerns about how we handle your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe.

Contact Us

For privacy enquiries, requests, or complaints, please contact:

Email: connectgiftswalla.au@gmail.com

WhatsApp: +61 435 757 298

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised “Last Updated” date.

By continuing to use our website, you acknowledge and accept the updated Privacy Policy.