Celebrate Together Every Moment With Love
Celebrate Together Every Moment With Love
Thank you for shopping at Giftswalla. Every product is thoughtfully curated with care for your little ones and special occasions. If you are not fully satisfied with your purchase, please review our policy below.
This policy applies to all purchases made through our website.
1. Returns & Exchanges
Returns or exchanges must be requested within 7 days of delivery.
A return or exchange can be approved only once per order.
Items that have already been exchanged are not eligible for further return or exchange.
Products purchased during sale, promotional campaigns, festive offers, or clearance are not eligible for return or exchange.
Items must be:
Requests made after 7 days of delivery will not be accepted.
2. Non-returnable Items
The following items are strictly non-returnable and non-refundable:
Please review product details carefully before placing your order.
3. Return Process
To initiate a return or exchange:
Please include:
Returns must be approved by our team before being shipped back.
4. Return Shipping
Return pickup may be arranged depending on service availability.
If pickup is unavailable, customers must self-ship the item.
Giftswalla is not responsible for items lost or damaged during return transit.
Products received in used, damaged, altered, or worn condition will not qualify for refund or exchange.
5. Exchange Policy
Exchanges are processed only after inspection of the returned item.
If exchanging for a lower-priced product, a credit note will be issued for the balance amount.
If exchanging for a higher-priced product, the balance must be paid before dispatch.
Exchange orders are confirmed only after payment (if applicable) is received.
6. Cancellation Policy
Orders can only be cancelled before dispatch.
To cancel:
Email connectgiftswalla@gmail.com
Mention “ORDER CANCELLATION” in the subject line
Include your order number
If the order has not been shipped, a refund will be processed within 5–7 working days.
Once dispatched, cancellation is not possible.
7. Address Accuracy
Customers are responsible for providing accurate shipping details.
Orders returned due to incorrect or incomplete address will incur shipping and handling deductions.
A new order must be placed with correct details.
8. Refund Policy
Refund requests must be raised within 7 days of delivery.
Shipping charges are non-refundable.
For orders that qualified for free shipping, actual shipping costs may be deducted from the refund.
Refunds are processed within 5–7 working days after inspection.
Refunds will be issued to the original payment method only.
For incorrect product claims, an unboxing video showing the sealed package opening is mandatory.
9. International Orders
For international shipments:
10. Consumer Rights
Nothing in this policy limits or excludes any rights available to consumers under applicable consumer protection laws in their jurisdiction.
Where required by law, customers may be entitled to repair, replacement, or refund for products that are defective or not as described.
11. Limitation Of Liability
Giftswalla shall not be liable for:
Our liability is limited to the purchase price of the product.
12. Governing Law
This policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of courts in Vadodara, Gujarat.
13. Contact Information
Email: connectgiftswalla@gmail.com
Phone No.: +91 9825839495 (WhatsApp only)
