Terms & Conditions
Effective Date: 16/02/2026
Welcome to Giftswalla! We’re so glad you’re here. These Terms and Conditions outline how our website works and what to expect when you shop with us. By browsing our site or placing an order, you’re agreeing to these terms.
If something doesn’t feel right, please reach out to us—we’re always happy to help clarify.
1. About Us
Giftswalla is your trusted online destination for premium kids’ ethnic wear, festive gifting, personalised products, and thoughtful celebration essentials—curated with love and delivered across India.
Have questions? We’re here for you:
Email: connectgiftswalla@gmail.com
WhatsApp: +91 9825839495 (WhatsApp only)
2. Who Can Shop With Us
To place an order, you must be:
- At least 18 years old, or
- Shopping with the guidance of a parent or guardian
We trust that the information you provide—name, address, contact details—is accurate and up to date. This helps us ensure your order reaches you safely and on time.
3. Our Products
We work hard to make sure every product description, image, and price is as accurate as possible. That said:
- Colors may appear slightly different due to screen settings and lighting
- Handmade or personalised items may have charming, minor variations
- Measurements may have slight tolerance differences
We reserve the right to update product details, pricing, or availability at any time. If something changes after you’ve placed an order, we’ll let you know right away.
4. Pricing & Payment
- All prices are in INR (Indian Rupees)
- We accept prepaid online payments only
- Your order is confirmed only after successful payment
- If we need to cancel your order due to pricing errors, stock issues, or suspected fraud, we’ll process a full refund to your original payment method
5. Order Confirmation
Once you place an order, you’ll receive a confirmation email or message. This lets you know we’ve received your order—but it’s not a guarantee of acceptance just yet. We reserve the right to:
- Decline or cancel orders if needed
- Limit quantities per customer
- Cancel orders that appear suspicious or fraudulent
If this happens, we’ll inform you promptly and process any applicable refunds.
6. Shipping & Delivery
We partner with reliable courier services to get your gifts to you as quickly as possible. Here’s what to keep in mind:
- Delivery timelines are estimates and may vary by location
- Processing time (1–2 business days) is separate from shipping time
- We’re not responsible for delays caused by courier partners or circumstances beyond our control
- Please double-check your shipping address—we can’t be held responsible for delays due to incorrect details
For complete shipping information, please visit our Shipping & Cancellation Policy page.
7. Returns & Refunds
We want you to love what you receive. If something isn’t quite right, our Return & Exchange Policy has you covered.
Please note: Rakhi products, personalised items, and clearance products are non-returnable.
Visit our Return & Exchange Policy page for full details.
8. Our Creative Work
Everything you see on this website—our logo, product photos, designs, text, and branding—belongs to Giftswalla.
You may not copy, reproduce, distribute, or use any of this content without our written permission. We’ve put a lot of heart into building this brand, and we appreciate your respect for our work.
9. Using Our Website Responsibly
We’ve built this space with care, and we ask that you use it respectfully. Please don’t:
- Use the website for unlawful purposes
- Attempt to disrupt website functionality or access
- Misuse discount codes or promotional offers
If we notice any misuse, we reserve the right to suspend or terminate access.
10. Personalised & Custom Orders
We love helping you create something special! For personalised products:
- You’re responsible for providing accurate details (names, dates, messages, etc.)
- Once production begins, orders cannot be cancelled or modified
- Personalised items are non-refundable unless they arrive defective or damaged
Please review your personalisation details carefully before placing your order.
11. Limitation of Liability
To the extent permitted by law:
- Giftswalla is not liable for indirect, incidental, or consequential damages
- Our total liability will not exceed the purchase price of your order
- We are not responsible for delays or issues caused by courier partners or circumstances beyond our control
12. When Things Are Beyond Our Control
Sometimes, unforeseen circumstances happen—natural disasters, government restrictions, courier disruptions, or technical failures.
If any of these impact our ability to fulfill your order, we will not be held liable. We’ll do our best to keep you informed and find solutions wherever possible.
13. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Vadodara, Gujarat.
14. Updates to These Terms
We may update these Terms from time to time to reflect changes in our services or legal requirements. Continued use of our website means you accept the updated Terms.
We’ll always do our best to keep things fair, transparent, and in your best interest.
15. Get in Touch
Questions? Concerns? We’re just a message away.
Email: connectgiftswalla@gmail.com
WhatsApp: +91 9825839495 (WhatsApp only)